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Refund Policy
1. Receipt Requirement:
- All returns and exchanges must be accompanied by a valid receipt or proof of purchase. No refunds or exchanges will be processed without this documentation.
2. Time Frame for Returns:
- Returns must be made within 14 days of the purchase date. Items returned after this period will not be eligible for a refund or exchange.
3. Condition of Merchandise:
- Items must be returned in their original condition, unworn, unwashed, with tags attached, and in the original packaging. Any item showing signs of wear or damage will not be accepted.
4. In-Store Returns:
- Returns must be processed at the point of purchase or any of our physical store locations to ensure verification of merchandise and receipt.
5. Identification Requirement:
- For returns exceeding $100 or in cases of frequent return patterns, government-issued identification may be required to process the refund to ensure the transaction matches the original purchaser's details.
6. Refund Methods:
- Refunds will be issued in the same method as the original payment. For credit card purchases, refunds will be credited back to the same card used for purchase.
7. Chargeback Monitoring:
- Our store actively monitors for chargeback fraud. Attempting to secure a refund through a chargeback after a return has been denied in-store or without engaging our customer service for resolution will be considered fraudulent.
8. Store Credit Option:
- For returns without a receipt but where ownership can be verified through other means (like card used for purchase), store credit may be issued at the current selling price of the item.
9. High-Risk Item Policy:
- Certain high-value items identified as high risk for fraud may have a stricter return policy, requiring additional verification steps or offering only in-store credit.
10. Fraud Detection:
- We utilize advanced fraud detection systems. Customers found engaging in or suspected of fraudulent activities, including but not limited to, returning non-purchased items, using stolen cards, or frequent chargeback claims, will have all returns denied and may be barred from future purchases.
11. Notification and Training:
- All employees are trained to spot signs of return and chargeback fraud. Customers will be informed of this policy during purchase and through signage at the point of sale.
12. Legal Actions:
- Legal action may be pursued against individuals committing return or chargeback fraud, to recover losses and as a deterrent.
13. Exceptions:
- Exceptions to this policy for extraordinary circumstances will be handled on a case-by-case basis by store management, requiring additional verification.
14. Policy Updates:
- This policy is subject to change. Customers are encouraged to check our official website or in-store for the latest refund policy updates.
This policy aims to maintain a fair transaction environment, protecting both the interests of genuine customers and the store from the adverse effects of chargeback fraud.